If content appears to be missing from your account — exercise videos, teaching videos, quizzes or assignments — it is almost always one of the four reasons below. Work down them in order.
This is the most common reason, and nothing is wrong. Your login details arrive well before your course opens. You may receive them within a few days of registering, but the course itself does not open until approximately one month before your first in-person module.
Until it opens, the course appears on your dashboard greyed out and cannot be clicked. It will open on its own on the start date — you do not need to do anything.
What to do: check the start date of your first module. If that date is more than about a month away, this is expected. See how to access your online learning materials for the full timeline.
This applies only if your course begins with a Gateway module. On the 2026 structure, access to the professional course content — exercise videos and resources — is granted after you have completed the Gateway section of your journey. If you have not yet completed your Gateway modules, that content will not be visible yet.
If your first module is Principles of Movement you are on the 2027 curriculum, there is no Gateway, and this reason does not apply to you. Skip to reason 3.
What to do: check whether you have completed all required Gateway modules. If you believe you have and access still has not been granted, contact us.
Lecture courses release one segment at a time. A segment unlocks only after the previous one has been completed and passed at 80% or above, and this applies to every quiz in every segment. On the 2027 curriculum that is the Principles of Movement lectures; on the 2026 structure it is Gateway Online and Polestar Principles Online.
If the next segment is not appearing, one or more quizzes in the previous segment have not yet been passed at 80%.
What to do: go back to the previous segment and retake any incomplete or failed quizzes until you reach 80%. The next segment unlocks automatically.
If your course is open, you have met the requirements above, and you still cannot see your exercise videos or resources, the most likely cause is that you have not completed the Student Handbook section. It applies on both structures.
What to do:
If none of the above resolves it, please reach out and we will look into it for you. It helps if you tell us your course name, the date of your first module, and what you can and cannot see.
📧 Create a support ticket: polestarsupport@imaaworld.zohodesk.com
📧 Or email us at: info@polestarpilatesasia.com
You may also find what to expect after registration useful.
Need to know how long your online access lasts? See How long do I have access to Polestar Online?