No Content (Exercise Videos, Teaching Videos, Assignments etc) is showing in my PGP Account
Why Can't I See My Course Content or Videos or Quizzes?
If content appears to be missing from your account — including exercise videos, teaching videos, quizzes or assignments — this is usually caused by one of the following three reasons.
1. Your Professional Course Access Hasn't Been Activated Yet
Access to professional course content (exercise videos and resources) is only granted after you have completed the Gateway section of your journey.
If you have not yet completed your Gateway modules, this content will not be visible. In some cases, access may also be scheduled for a future date and will become available automatically at that time.
What to do: Check whether you have completed all required Gateway modules. If you believe you have and access has still not been granted, please contact us.
2. You Haven't Reached the 80% Pass Mark on a Previous Quiz
Each segment of the Gateway Online or PP Online unlocks only after the previous segment has been fully completed and passed with a score of 80% or above. This applies to every quiz in every segment.
If the next segment is not appearing, it means one or more quizzes in the previous segment have not yet been passed at 80%.
What to do: Return to the previous segment and retake any incomplete or failed quizzes until you achieve the required 80% score. The next segment will unlock automatically once the requirement is met.
3. You Haven't Completed the Student Handbook Quiz
If you have completed your Gateway modules, have been granted access to the professional course, but still cannot see your exercise videos or resources — the most likely cause is that you have not yet completed the Student Handbook section.
What to do:
- Go to Content in your online dashboard
- Select Student Handbook
- Complete the quiz in this section, which confirms you have reviewed the handbook
- Once submitted, your exercise videos and resources will become available
Still Having Issues?
If none of the above resolves your problem, please reach out and we'll look into it for you.
📧 Create a support ticket: polestarsupport@imaaworld.zohodesk.com 📧 Or email us at: info@polestarpilatesasia.com
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